Mai Dubai Bottled Drinking Water has announced new career opportunities in the United Arab Emirates for experienced professionals. The company is currently hiring for managerial positions including Manager – Customer Happiness Centre and Supply & Operations Planning (S&OP) Manager.
These roles are ideal for candidates with strong leadership, operational management, and supply chain planning experience. Mai Dubai is known for its innovation in the bottled water industry and offers professionals the opportunity to work in a dynamic and performance-driven environment.
Company Overview
Mai Dubai is one of the leading bottled drinking water brands in the United Arab Emirates. The company is recognized for delivering high-quality drinking water while maintaining strong standards in sustainability, innovation, and customer satisfaction.
Since its launch, Mai Dubai has built a strong presence across the UAE by providing premium bottled water products for homes, offices, and businesses. The company continues to expand its operations and customer service channels, including e-commerce platforms and customer support centers.
Working with Mai Dubai offers professionals the opportunity to contribute to a rapidly growing consumer brand in the region.
Available Job Positions
Mai Dubai is currently recruiting for the following managerial roles:
- Manager – Customer Happiness Centre
- Supply & Operations Planning (S&OP) Manager
These positions require experienced professionals capable of managing teams, improving operational efficiency, and delivering strong business results.
Manager – Customer Happiness Centre
Role Overview
The Manager will oversee the operations of the Customer Happiness Centre and Ecommerce B2C department. The role focuses on ensuring exceptional customer experiences, improving operational efficiency, and achieving key performance metrics.
Key Responsibilities
Team Leadership
- Lead and mentor call center and e-commerce teams
- Conduct performance evaluations and support team development
- Build a high-performance work culture
Operational Management
- Implement strategies to improve call centre and ecommerce operations
- Monitor performance metrics such as response time and service levels
- Ensure efficient staffing and scheduling
Customer Experience
- Improve customer service standards
- Handle escalated customer complaints
- Implement best practices for customer satisfaction
Process Improvement
- Identify workflow improvements to increase efficiency
- Collaborate with other departments to streamline processes
Technology Management
- Manage CRM systems and e-commerce platforms
- Ensure technology supports business requirements
Reporting and Analytics
- Generate reports on key metrics such as customer satisfaction and service levels
- Analyze data and identify opportunities for improvement
Qualifications
- Bachelor’s degree in a related field
- Strong communication and leadership skills
Experience
- 5–7 years of experience managing a call center
Supply & Operations Planning (S&OP) Manager
Role Purpose
The S&OP Manager is responsible for managing the Sales & Operations Planning process to balance demand, supply, and inventory across business units.
The role ensures accurate demand forecasting and alignment between departments including sales, production, procurement, and logistics.
Key Responsibilities
Demand & Supply Planning
- Lead monthly S&OP planning cycles
- Develop demand forecasts using historical data and market trends
- Align production plans with demand forecasts
Inventory Management
- Monitor inventory levels for finished goods and raw materials
- Prevent stock shortages and excess inventory
Production Planning
- Translate demand plans into production schedules
- Optimize manufacturing capacity and resources
Cross-Functional Collaboration
- Coordinate with sales, marketing, finance, and logistics teams
- Ensure smooth order fulfillment and delivery processes
Reporting & Analytics
- Track key metrics including:
- Forecast Accuracy
- Inventory Turnover
- OTIF (On-Time In-Full)
- Prepare dashboards and reports for management
Continuous Improvement
- Improve forecasting models and planning systems
- Support digital transformation in supply chain operations
Qualifications
- Bachelor’s degree in Supply Chain, Business Administration, or Industrial Engineering
Experience
- 8–12 years of experience in demand planning, supply planning, or S&OP
- Experience in FMCG or manufacturing industries
Technical Skills
- Power BI and planning systems
- SAP (preferably S4/HANA)
- Advanced Excel and PowerPoint
How to Apply
Interested candidates can apply through the official Mai Dubai careers portal or company recruitment channels. Applicants should ensure their CV highlights their customer service leadership experience, call center management expertise, and operational achievements.
Apply Here – Manager – Customer Happiness Centre
Apply Here – Supply & Operations Planning (S&OP) Manager
