A new airport operations opportunity has been announced in Abu Dhabi, UAE for candidates interested in customer service and ground handling roles within the aviation sector. This position is ideal for individuals who enjoy working in a fast-paced airport environment and have a strong focus on customer satisfaction, communication, and operational support.
Company Overview
Etihad Airport Services Ground (EASG), now rebranded as Velora LLC, is the official ground handling provider at Zayed International Airport, Abu Dhabi. The company manages a wide range of airport services including passenger check-in, boarding operations, baggage handling, and aircraft ground support.
The organization focuses on three key priorities:
- Safety and security
- Operational efficiency
- High-quality customer experience
Working with Etihad Airport Services Ground provides candidates with the opportunity to be part of a structured aviation environment that supports global airline operations.
Available Vacancies
The company is currently hiring for the following positions:
- Guest Services Agent
- Cargo Supervisor
Company Name: Etihad Airport Services / Velora LLC
Job Location: Abu Dhabi, UAE
Job Type: Full-Time
Job Responsibilities
Guest Services Agent
- Assist passengers with check-in, boarding, and baggage handling
- Handle customer enquiries and resolve complaints
- Support passengers with connecting flights
- Coordinate with cabin crew and handling agents
- Conduct basic security screening checks
- Ensure smooth and timely boarding operations
- Maintain high levels of customer satisfaction
Cargo Supervisor
- Supervise cargo warehouse and freighter ramp operations
- Ensure on-time performance (OTP) of cargo flights
- Manage cargo loading for passenger and freighter aircraft
- Monitor KPIs such as eAWB, Cargo iQ, and SLA
- Train and guide ground handling staff
- Ensure compliance with safety and dangerous goods regulations
- Improve operational efficiency and reduce discrepancies
Salary Info
The official job details have not mentioned exact salary figures.
Estimated Salary Range
- Guest Services Agent: AED 3,000 – AED 6,000 per month
- Cargo Supervisor: AED 8,000 – AED 15,000 per month
The final salary depends on:
- Experience level
- Job role
- Technical skills
- Company policy
Qualification
Guest Services Agent
- Minimum High School Certificate
- Good communication skills
- Basic computer knowledge
Cargo Supervisor
- High School or Diploma in Logistics / Operations
- Certifications in:
- Cargo Handling
- Dangerous Goods (DG)
- Weight & Balance (preferred)
Experience
Guest Services Agent
- Minimum 1 year experience in:
- Customer service
- Hospitality
- Airport operations
Cargo Supervisor
- Minimum 5 years of cargo operations experience
- Experience in:
- Freighter handling
- Warehouse operations
- Team supervision
Benefits
Employees may receive:
- Benefits as per UAE labor law
- Competitive salary
- Career growth in aviation
- Training and development opportunities
- Exposure to international airport operations
- Structured work environment
How to Apply
Interested candidates should apply through the official Etihad Careers portal or the official recruitment page where the vacancy is listed.
Before applying, make sure your CV clearly includes:
- Cargo operations experience
- Freighter handling knowledge
- Safety and DG certifications
- Team supervision experience
- Updated contact details
Official Source Link
Please apply through the official Etihad Careers website.
APPLY HERE – Cargo Supervisor
APPLY HERE – Guest Services Agent
