The Emirates Group, one of the world’s most successful aviation brands, is recruiting talented and customer-focused individuals for a variety of Customer Service positions in Dubai, United Arab Emirates. The Group consists of Emirates Airline—the largest international airline—and dnata, a global leader in air services. Working with Emirates Group means becoming part of a diverse, multicultural environment with excellent career development opportunities. If you are passionate about the aviation industry, enjoy interacting with customers, and want to grow in a dynamic and professional work culture, this is the perfect opportunity to start or advance your career.
Benefits of Joining Emirates Group
- Attractive salary and industry-leading benefits
- Exclusive travel perks including discounted flights and hotel stays worldwide
- Comprehensive training programs including customer service and system training
- Career growth opportunities across the Emirates network
- Work with an international team and global passenger community
- Option for full-time and part-time roles
Available Vacancies
- Airport Services Agent (Emirates / dnata)
- Marhaba Services Agent
- Contact Centre Agent
Job Responsibilities
I. Customer-facing Roles
- Supporting passengers during check-in, boarding, and baggage handling
- Ensuring smooth and efficient customer service experiences
- Providing assistance to VIP travellers, unaccompanied minors, and passengers with special needs
- Representing the Emirates Group in a professional and friendly manner
II. Back-Office Role
Contact Centre Agent
- Handling customer queries through phone, chat, email, and social media
- Providing accurate information about flights, products, and services
- Supporting customers with booking, information, and problem resolution
- Maintaining high-quality service standards at all times
Job Requirements
- High School certificate (A Levels / equivalent)
- Fluency in English (spoken and written)
- Knowledge of additional languages is an advantage
- Strong interpersonal and communication skills
- PC skills including Microsoft Word, Excel, and email
- Willingness to work in shifts
- Ability to wear uniform for front-line positions
Additional Requirements for Contact Centre Agents
- Fluency in English and one additional language: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese
- Customer-focused mindset and sales orientation
- Fast and accurate typing skills with strong written communication
How the Hiring Process Works
- Apply – Submit your online application
- Review – Recruitment team evaluates your profile
- Video Interview & Assessment – Gamified interview through HireVue
- Offer – Successful candidates receive a job offer and benefits package
How to Prepare Your CV
- Include a clean professional summary
- Highlight customer service experience and skills
- Include language skills clearly
- Use bullet points to show achievements and measurable results
- Add your visa status and availability
Salary & Benefits
Employees receive an attractive salary package along with exclusive aviation travel benefits, discounted flights, hotel accommodations, medical coverage, and more. Emirates Group offers an international work lifestyle in one of the world’s most exciting cities—Dubai.
How to Apply
To apply for Emirates Group Customer Service roles, visit the official careers website and submit your online application.
