A new airport operations opportunity has been announced in Abu Dhabi, UAE for candidates interested in customer service and ground handling roles within the aviation sector. This position is ideal for individuals who enjoy working in a fast-paced airport environment and have a strong focus on customer satisfaction, communication, and operational support.
Company Overview
Etihad Airport Services Ground (EASG), now rebranded as Velora LLC, is the official ground handling provider at Zayed International Airport, Abu Dhabi. The company manages a wide range of airport services including passenger check-in, boarding operations, baggage handling, and aircraft ground support.
The organization focuses on three key priorities:
- Safety and security
- Operational efficiency
- High-quality customer experience
Working with Etihad Airport Services Ground provides candidates with the opportunity to be part of a structured aviation environment that supports global airline operations.
Available Vacancies
Etihad Airways is currently recruiting for:
- Guest Relations Officer
Job Details
- Company: Etihad Airways
- Location: Abu Dhabi, United Arab Emirates
- Job Type: Full-Time
- Department: Guest Relations
This opportunity is ideal for candidates looking for Guest Relations Officer Jobs in Abu Dhabi, Etihad Airways Careers, Customer Service Jobs UAE, Aviation Jobs Abu Dhabi, Airline Jobs UAE, and Hospitality Careers.
Job Responsibilities
The selected candidate will be responsible for:
- Investigating and responding to guest feedback promptly.
- Resolving customer complaints professionally and effectively.
- Managing guest expectations throughout the service recovery process.
- Working closely with internal departments to investigate complaints.
- Ensuring compliance with company policies, data privacy, and regulatory requirements.
- Preparing clear, professional, and accurate written responses.
- Using sound judgment when handling compensation and complex cases.
- Managing service recovery budgets responsibly.
- Maintaining Etihad’s high customer service standards.
- Supporting continuous improvement in guest satisfaction and operational excellence.
Salary Information
Etihad Airways has not officially disclosed the salary package for this position.
Successful candidates will receive a competitive salary based on qualifications and experience. Additional allowances and benefits are provided according to Etihad Airways’ employment policies.
Qualifications
Applicants should possess:
- Bachelor’s degree.
- Excellent verbal and written English communication skills.
- Additional language proficiency is an advantage.
- Strong customer service orientation.
- Excellent interpersonal and influencing skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work under pressure while maintaining professionalism.
Experience Required
Candidates should have:
- 2–3 years of experience in:
- Guest Relations
- Customer Service
- Hospitality
- Aviation
- Similar customer-facing roles
Experience handling guest complaints, service recovery, and customer relationship management will be highly preferred.
Benefits
Employees may receive:
- Benefits as per UAE labor law
- Competitive salary
- Career growth in aviation
- Training and development opportunities
- Exposure to international airport operations
- Structured work environment
How to Apply
Interested candidates should apply through the official Etihad Careers portal or the official recruitment page where the vacancy is listed.
Before applying, make sure your CV clearly includes:
- Cargo operations experience
- Freighter handling knowledge
- Safety and DG certifications
- Team supervision experience
- Updated contact details
Interested candidates can submit their application through the official Etihad Airways recruitment portal.
Application Method: Online
Official Apply Link: Apply for Guest Relations Officer Job
Before applying, ensure your CV highlights your customer service achievements, complaint resolution experience, communication skills, hospitality background, and ability to manage guest relationships effectively.
