The retail and customer service operations within Qatar continue to expand alongside the nation’s aviation and logistics growth. As part of this development, Qatar Airways Group has announced a career opportunity for the position of Shop Helper in Doha, Qatar. This role falls under the Customer Service job family and supports shop floor efficiency while ensuring a high standard of customer experience.
With a closing date of 05 January 2026, this position offers a valuable opportunity for individuals with retail or material-handling experience who wish to be part of a globally respected organization.
About Qatar Airways Group
Qatar Airways Group began with four aircraft and has grown into a global organization encompassing 12 business divisions. Known for innovation, ambition, and operational excellence, the group offers employees a dynamic environment where contributions are valued and growth is encouraged.
For those seeking Qatar Airways Group Shop Helper jobs in Doha, this role presents a strong entry point into a world-class organization with long-term career potential in customer service and retail operations.
Available Vacancy: Shop Helper – Doha, Qatar
- Job Title: Shop Helper
- Reference Number: 230189
- Location: Doha, Qatar
- Job Category: Customer Service
- Employment Type: Full-Time
- Application Deadline: 05 January 2026
The Shop Helper role focuses on supporting daily shop operations, maintaining stock availability, and contributing to customer satisfaction through efficient service and operational discipline.
Shop Helper Responsibilities (STAR-Based Overview)
- Situation: High-volume retail environment requiring uninterrupted stock availability
Task: Ensure shelves remain fully stocked
Action: Regularly replenished shelves and monitored stock levels
Result: Maximized sales opportunities and reduced stock shortages - Situation: Departments requiring timely item issuance
Task: Support internal stock requests
Action: Prepared and issued requested items promptly
Result: Improved internal coordination and operational flow - Situation: Busy customer checkout areas
Task: Assist Sales Assistants and support customer service
Action: Packed purchases carefully and interacted courteously
Result: Faster checkout process and enhanced customer satisfaction - Situation: Identification of damaged or missing products
Task: Prevent losses and inventory issues
Action: Reported discrepancies immediately to supervisors
Result: Better stock control and reduced operational losses - Situation: Frequent stock deliveries
Task: Ensure safe and accurate inward handling
Action: Palletized goods, followed safety procedures, and ensured correct labelling
Result: Safer operations and accurate inventory tracking - Situation: Inventory checks and audits
Task: Maintain stock accuracy
Action: Assisted in inventory counts and verified data
Result: Reduced discrepancies and improved inventory reliability - Situation: Customer movement and trolley usage
Task: Maintain trolley availability
Action: Collected and arranged trolleys consistently
Result: Improved customer convenience and store flow
Qualifications and Experience
Candidates should possess a high school qualification and a minimum of two years of relevant experience. Experience in material handling within retail or warehouse environments, particularly involving palletized stock and high-density racking, is preferred. Applicants must be physically fit and proficient in spoken and written English.
