DP World has announced career opportunities for the position of Customer Service Agent in the United Arab Emirates. This role is ideal for candidates interested in airport operations, passenger assistance, and hospitality-focused customer service environments.
Job Details
| Details | Information |
|---|---|
| Company | DP World |
| Position | Customer Service Agent |
| Location | United Arab Emirates |
| Industry | Airport Operations & Customer Service |
| Employment Type | Full-Time |
| Shift Pattern | Rotational 12-Hour Shifts |
Job Overview
The Customer Service Agent will support passengers inside airport terminals by providing guidance, buggy transport assistance, and customer support services while maintaining high hospitality and operational standards.
Key Responsibilities
- Assist passengers with buggy transportation services inside airport terminals
- Provide information regarding airport facilities, lounges, gates, restaurants, ATMs, and airline offices
- Support elderly passengers, children, and people of determination
- Coordinate with airport representatives and terminal stakeholders
- Respond to passenger inquiries and customer service requests
- Report unattended items and operational issues according to SOP
- Support passengers during emergencies and special situations
- Maintain service quality and professionalism during peak operational hours
- Attend team briefing and handover sessions regularly
- Collect passenger feedback and suggestions for service improvement
Work Environment
- Air-conditioned airport terminal environment
- Mobile operational role with continuous passenger interaction
- Fast-paced atmosphere during peak travel hours
- Rotational shift schedule including weekends and holidays
Skills Required
- Customer service and hospitality skills
- Communication and interpersonal abilities
- Problem-solving and passenger assistance expertise
- Ability to work under pressure in busy environments
- Team coordination and operational support skills
- Professional appearance and positive attitude
Preferred Qualifications
- Previous customer service or airport experience preferred
- Good English communication skills
- Ability to assist passengers professionally and calmly
- Knowledge of airport operations is an advantage
Salary & Benefits
- Competitive salary package
- Professional airport working environment
- Career growth opportunities
- Training and operational exposure
- Benefits provided according to UAE Labour Law and company policy.
Why Join DP World?
DP World offers employees opportunities to work in world-class airport and logistics environments while developing customer service and operational expertise in the UAE aviation sector.
